Refund policy

Returns & Refunds Policy

At Nocturne Bloom™, we want you to feel confident when placing your order. Every purchase is protected under our 30-Day Money-Back Guarantee, subject to the conditions below.

30-Day Money-Back Guarantee

Your order is protected for 30 days from the date of delivery.

If your Hanging Bat Plant Pot arrives:

Damaged or broken
Defective
With visible manufacturing issues
In a different size from the one ordered

please contact us within 30 days of delivery and our team will review your case.

Once the issue has been verified, we may provide a replacement or full refund to your original payment method, depending on the circumstances.

Return Conditions

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The item must not show excessive use, misuse, accidental damage, or customer-caused damage.
The original packaging should be retained whenever reasonably possible.
Proof of purchase or your order number is required.
Clear photographs or video of the product may be required so we can verify the reported issue.

Please do not send any product back before contacting our support team and receiving return instructions.

Product Quality & Manufacturing Issues

Our guarantee covers genuine product or manufacturing issues under normal use.

Examples may include:

Cracks, breaks, or structural damage present upon arrival.
Significant manufacturing defects.
Visible defects in the finish or construction.
Components that are improperly manufactured or assembled.
A product that materially differs from the description or specifications displayed on our website.

If you believe there is a quality or manufacturing issue, please provide clear photos or video showing the specific problem.

Our team will review the evidence before approving a replacement or refund.

A customer's personal preference regarding the appearance, texture, material feel, finish, or perceived quality of an otherwise correctly manufactured and accurately described product does not automatically qualify the item as defective.

This does not affect any rights you may have under applicable consumer protection laws.

Hanging Bat Plant Pot Features

The Hanging Bat Plant Pot is designed as a decorative hanging planter and may include drainage openings as part of its intended design.

Drainage openings are not considered a manufacturing defect when they are part of the product's normal construction.

Customers should use the planter in a manner appropriate for plants requiring drainage and take suitable precautions when watering indoors.

If the item you receive materially differs from the design or features shown on our product page, please contact us with photos so we can review the issue.

Product Size & Measurements

The exact dimensions of the Hanging Bat Plant Pot are displayed on the product page before purchase.

Available sizes include:

15 cm
21 cm

Customers are responsible for reviewing the dimensions and selecting their preferred size before completing their purchase.

Because the product measurements are disclosed before checkout, returns, refunds, or replacements will not normally be provided solely because a customer expected the product to be larger or smaller than the measurements displayed on our website.

However, we will assist you if:

You receive a different size from the one you ordered.
The measurements of the received product materially differ from the stated specifications.

For size-related claims, we may request a clear photo showing the product being measured.

Materials & Finish

The Hanging Bat Plant Pot is made from a polymer (plastic) material using a layered manufacturing process. Its surface may display visible layer lines and a textured finish. Please take the material and surface finish into account before purchasing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, with a visible manufacturing issue, or you receive the wrong item or size, please contact us at:

NocturneBloomtm@outlook.com

Please include:

Your order number.
Clear photos of the product.
Photos or video clearly showing the reported issue.
Photos of the packaging when relevant.
For size-related issues, a photo showing the product being measured.

Once reviewed and approved, we will provide an appropriate resolution, which may include a replacement or full refund at no additional cost to you.

How to Start a Return

Email NocturneBloomtm@outlook.com with your order number and reason for the return.
Include any requested photos or videos of the product.
Our team will respond within approximately 24–48 hours with the next steps.
If a physical return is required, we will provide the appropriate return instructions.
Once the returned product is received and inspected, an approved refund will normally be processed within 5–7 business days.

Please contact us before returning any product.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed by Nocturne Bloom™, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Return Shipping Costs

If the return is due to:

A damaged product.
A confirmed defect.
A visible manufacturing issue.
An incorrect product.
An incorrect size.

Nocturne Bloom™ will cover the applicable return shipping costs or provide another resolution at no additional cost to the customer.

For returns based solely on a change of mind or personal preference, return shipping costs are generally the responsibility of the customer.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded under applicable law.

Questions

If you have any questions about returns, refunds, product sizing, product quality, or your order, please contact: